Assembly & documents

Shipping & Warranty  

International Taxes and Duties

All orders may be subject to import taxes, customs duties, and fees levied by the destination country. You are responsible for these costs. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country; contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
International orders require special handling.

International Warranty Information

Items that you purchase from Zikit Drums carry a full warranty. In the event that your purchases are defective or in need of service, please contact Zikit Drums directly. We will facilitate your repair and follow all warranty guidelines to complete the repair quickly. The product warranty will include coverage for parts and labor as specified by the manufacturer's warranty. Shipping costs and applicable duties and taxes are not covered.


Returns

Please contact us at support@zikitdrums.com to let us know that you want to return an item. You will be responsible for the products you return until they reach us.
General Returns: If you are unhappy with an item or change your mind you can return it to us within 30 days of receipt. If you opened the packaging, please make sure to send us back all included items, manuals, and the packaging itself. You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item. The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. You will have to pay for the return shipping, including any applicable customs, duties, and fees, to Zikit Drums Limited. Returns must be in the complete and original packaging with all accessories and complete documentation, show no signs of use. We ask that you please supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:
Zikit Drums Limited
Maccabi 32 St.
Ra'anana 4325424
Israel

After we have inspected your returned item and can confirm it is eligible for a refund, we will send you the money directly to the payment account you used when placing the order with us. We will refund 100% of the product price paid in our store, but we are unable to refund taxes and shipping costs. Please contact your local customs department for the tax refund. The taxes you paid for has already been collected by your local customs department when it reached your country.
Faulty Items: We have severe quality control measures in place to ensure our items arrive in good condition. Despite this, items can sometimes arrive with defects or it can happen that you receive items different from what you ordered due to a mistake on our part. In such cases we will send you a replacement free of charge. It may be necessary that you destroy the faulty items or ship the items you received back to Zikit Drums Limited. Please follow the instructions of our customer service representatives. Once we confirm that the items, we sent you were defective or that they were different from what you ordered, we will refund you the cost of return shipping. Please obtain a receipt from your shipping provider which enables us to process the refund. We will refund up to USD$15 for the cost of return shipping in case of faulty items.


Warranty

Only Zikit Drums Kit product (not included 3rd party snare drums sold together with the Kit) purchased at https://zikitdrums.com/ comes with one (1) year warranty from the original date of purchase.
All warranty claims are to be directed to support@zikitdrums.com directly. Proof of purchase and original ownership is required for any warranty claims.
Zikit Drums will repair or replace defective components of the Zikit Drums Kit free of material and labor cost with comparable or functionally equivalent parts to the original purchaser upon return to Zikit Drums.
This is a limited warranty and does not cover: Normal wear and tear, any modification or alteration made to the Zikit Drums kit or to the original parts of the Zikit Drums kit, damage due to mishandling, neglect and damage in travel. This limited warranty is not transferrable and can be used only by the original purchaser.
When a repair is needed to be made and the item is not under warranty, Zikit drums will charge costs related to the Zikit Drums Kit, labor and return shipping costs. We are not responsible for loss or damage during shipping back to us.


Terms & conditions

We reserve the right to refuse service to anyone for any reason at any time.
Purchases made via the Zikit Drums store are intended for end users only and are not authorized for resale.
Zikit Drums Limited is not responsible for packages that were lost, stolen, damaged, denied or returned and is not obligated to give you a refund.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
It is not possible to cancel your order or change your address after orders have allocated or shipped by our logistics partners. We will not refund the shipping cost once the items have been shipped.
Our products are shipped from different warehouses around the globe and therefore can be subject to customs duties and taxes, which are imposed on goods when transported across international borders. All prices are net of any customs duties and any other taxes which you may have to pay for required by the laws of your country. To ensure. Handling charges from the external courier services company may occur that you will have to pay in addition to the customs duties and any other taxes. For further information regarding duties or other taxes that may occur we recommend checking with the relevant government authorities of the orders country of destination.
These Terms of Service is governed by and construed in accordance with the laws of Israel without regard to its conflict of law provisions.


Shipping & Warranty  

International Taxes and Duties

 All orders may be subject to import taxes, customs duties, and fees levied by the destination country. You are responsible for these costs. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country; contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. International orders require special handling.